Privacy Policy for arafa
Last Updated: 11/20/2024
At arafa , we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you use our mobile application, available on Google Play.
By using our app, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect the following types of information when you use our delivery app:
Personal Information: When you create an account, we collect your name, phone number, email address, and other relevant details to ensure we can process your orders and provide customer support.
Location Information: We collect your location data to provide delivery tracking, route optimization, and accurate delivery services. We may access your location in the background for real-time tracking during deliveries.
Payment Information: When you make a payment, we collect necessary payment details such as your payment method and transaction history. This information may be processed by third-party payment processors.
Device Information: We collect device-related data such as your device’s operating system, version, model, and IP address to improve app functionality and performance.
Usage Data: We collect information about how you use our app, including features accessed, time spent, and interaction with the app's interface.
2. How We Use Your Information
We use the collected information for the following purposes:
To provide and manage delivery services (e.g., tracking deliveries, optimizing routes).
To personalize your experience and improve app functionality.
To process payments and manage your account.
To send notifications, including order updates and promotional offers (if opted in).
To analyze app usage for improvements and performance optimization.
To comply with legal requirements and resolve disputes.
3. How We Share Your Information
We do not sell your personal information. However, we may share your information with:
Third-Party Service Providers: To help us operate the app, process payments, and provide services such as navigation and analytics.
Delivery Personnel: For the purpose of completing your order and delivering it to the correct location.
Law Enforcement or Legal Authorities: When required to comply with legal obligations or to protect our rights.
4. Location Data
Our app collects and uses location data to provide delivery tracking and optimize routes. You can manage your location settings on your device, but disabling location services may affect the functionality of certain app features.
5. Data Security
We implement security measures to protect your data, but please be aware that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your personal information.
6. Your Rights and Choices
Access and Update: You can access and update your personal information through the app.
Opt-Out of Notifications: You can choose to opt-out of promotional notifications at any time.
Data Deletion: You may request the deletion of your account and personal data by contacting us at [contact email].
7. Children's Privacy
Our app is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe that we have collected information from a child, please contact us to have it removed.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
